At Cheap Music Swagz Store, we want your indie merch to hit all the right notes. But if something’s off-key with your order, our returns process is smoother than an A Winged Victory For The Sullen ambient track.

1. The Basics (Our Return Policy in 30 Seconds)

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn/unused with original tags and packaging
  • Exceptions: Limited edition vinyl (see section 5)
  • Return shipping: Customer’s responsibility (we’ll cover exchange shipping)
Pro Tip: Check your merch as soon as it arrives – those Afghan Whigs tees look best when they’re fresh out the package!

2. How to Return (Step-by-Step)

Returning your merch is easier than finding rare Adebisi Shank tracks:

  1. Email us: Contact [email protected] within 15 days with:
    • Your order number
    • Photos of the item(s)
    • Reason for return
  2. Get approved: We’ll respond faster than A2B2 changes guitar strings (usually within 24 hours)
  3. Pack it up: Include all original packaging and tags
  4. Ship it back: Send to our Tampa HQ (address below) with tracking
  5. Get processed: We’ll inspect and process within 3 business days of receipt

3. Exchange Process

Want to swap that Angel Olsen tee for a different size? No problem – just note in your return email that you’d like an exchange. We’ll cover the shipping for your replacement item (continental US only).

4. Refund Details

Once we receive and approve your return:

  • Timing: 3-5 business days for processing
  • Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs are non-refundable

5. Non-Returnable Items

Some items hit the stage with a strict “no encore” policy:

  • Limited edition vinyl: Those rare Ardent Music pressings and numbered releases (like A Dead Forest Index special editions) are final sale
  • Personalized items: Custom band merch with your name/lyrics
  • Underwear/swimwear: For obvious hygiene reasons
Heads up: That autographed Andy Allo LP you scored? It’s yours forever – no returns on signed merchandise.

6. Return Request Template

Copy/paste this template to speed up your return process:

Subject: Return Request – Order #[Your Order Number] Hi Music Swagz Crew, I’d like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., “A Place To Bury Strangers T-Shirt (Medium)”] – Reason: [e.g., “Too small”/”Changed mind”/etc.] [For exchanges, specify desired replacement: e.g., “Would like to exchange for size Large”] Attached are photos of the item(s) in original condition. Shipping address: [Your Name] [Your Address] [City, State, ZIP] [Country] Let me know next steps! Best, [Your Name]

7. Where to Send Returns

Ship your return to our warehouse crew (with tracking!):

Cheap Music Swagz Store Returns
221 Tetrick Road
Tampa, FL 33624
USA

Questions? Email [email protected] – we’re here to help faster than Amyl and the Sniffers play a 2-minute punk anthem.

Now get back to browsing – your next favorite band merch (maybe something from And So I Watch You From Afar?) is waiting!